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Professionals in heating and air conditioning systems: digitalization, experience and development

www.riello.it

The history of Riello began almost a century ago: in 1922 Pilade Riello built the "OFR Officine Fratelli Riello" in Legnano (Verona), a year later he produced the first diesel burner for bread ovens.

Today, Riello is the leading Italian brand in the production of systems and technologies for space heating and air conditioning.

Its centennial strength is the result of technological innovations, experience, skills and economic development: an entire process based on values ​​that pursue social well-being, quality of life, respect for man and the environment.

Needs

Needs

4 brands, 16 languages, 13 markets around the world

The need of the Venetian company was to manage its sales force more effectively: to allow its sales network to offer complex solutions.

Therefore, to provide Riello technical-commercial sellers with a single dedicated portal to make offers, in the air conditioning sector, linked to a line of complex products.

Interconnected digital solutions

Interconnected digital solutions

An ecosystem of integrated Digital Solutions chosen by Riello

  • Manage all data in one place
    Centralization of all business processes thanks to PIM (Product Information Management) Categora.
  • Multi-brand, multi-market, multilingual product configurator
    Creation of a single portal within a suite of 7 configurators for the boiler sector and for the burner sector.
    Multi-brand configurator in 4 brands: Riello, Beretta, Thermital, Sylber, multi-market (13 markets present), and multilingual (translated into 16 languages).
  • Complete and professional sales proposals
    Creation of a perfect tool for sales agents for the creation of automated and fast estimates.
    Personalized, elegant and professional sales proposals.

IN DETAILS

Riello

  All data in one place


All data in one place

Categora

A single database capable of managing everything: product configurators, estimates, multi-brand, multi-market, multi-language and multi-user data management (user management with differentiated access for 6 different types of users).

Thanks to the PIM Categora, all data is collected in a single point.
A single container to centralize, manage and enrich all product information.
The organization of information, and their use, is simplified, management times and costs are zeroed.
Improve productivity and quality of workflows.

Multibrand, multi-market, multilingual configurator

Multibrand, multi-market, multilingual configurator

Product configurator

A suite of 7 product configurators created through a specification questionnaire: this allows you to immediately understand which accessory components are needed to obtain the final product according to the customer's needs.
The creation of the configurators starts from an analysis of the specific needs to create the bill of materials.

Thanks to the requirements questionnaire, the productivity of the sales network and the effectiveness of all business processes are improved: Riello sales technicians already know how many and which components to sell to the customer, in order to meet the requirements requested by him and to obtain the configuration of the desired final product.

Fast and personalized sales proposals

Fast and personalized sales proposals

Estimate

The Quotation Tool responds to the needs of the sales force that needs an agile and professional tool for creating customized estimates.
In the estimator there is the questionnaire of requirements to which the customer has responded, so the realization of the offers is fast and effective.

Improves the productivity of salespeople thanks to complete estimates of digital offers: products and price lists that are always updated, automation and centralization of all sales proposals, standardization of the method of proposing offers and speed in making estimates with total sharing of information.

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