Tech Away: field service and reports from mobile
Tech Away: field service and reports from mobile
Tech Away: field service and reports from mobile. For years, technical service management has relied on slow, manual, and error-prone processes: handwritten reports, Excel sheets, printed forms signed back at the office. But today, all that can be left behind.
Digitalization allows companies to rethink technical service management—making it faster, more accurate, and easier to monitor.
Tech Away is the mobile app for managing service reports and technical interventions. Every phase of an intervention—planning, execution, reporting—is handled in real time, from any device, with tools designed to simplify fieldwork.
One app for every intervention
Tech Away is built for smartphones and tablets—and works even offline.
This means technicians can:
- Check their agenda
- Visit the customer
- Fill in the service report
- Collect a digital signature
- Send everything instantly—no paper, no trips back to the office
The result? Less bureaucracy, more efficiency, and a higher-quality service thanks to real-time, accurate documentation.
Real-time control and centralized management
For managers, Tech Away becomes a real-time control center.
You can instantly track:
- Technician locations
- Status of interventions
- Reports awaiting approval
Data is centralized, searchable anytime, and easily synced with your company’s operations—reducing delays, overlap, and billing errors.
Tech Away also integrates with ERP, CRM, or other management systems. All field data flows directly into the company’s digital workflow—minimizing errors and automating handoffs between departments.
Simpler, smarter work for technicians
Tech Away makes the technician’s job easier, too. On their mobile device, they’ll have:
- Customer geolocation
- Intervention details
- Previous service history
- Checklists
- Materials used
- Digital signature capture
Everything is guided, streamlined, and accessible even without an internet connection.
Offline data is saved locally and synced automatically when a connection becomes available—ideal for technicians working in industrial or remote areas.
Better Customer experience, greater competitiveness
The benefits of digital service management don’t stop with the company—they extend to the end customer as well.
Clients receive:
- Clear, detailed service reports immediately after an intervention
- Confidence that technicians have access to service history
- A secure and traceable data management process
All of this boosts trust and improves customer satisfaction, helping your company stand out in an increasingly competitive market.
One digital step, a giant leap for field service
Choosing to digitize field service means starting a path toward real innovation.
With Tech Away, that journey is easy, impactful, and measurable.
From digital reports to signature capture, from documentation to intervention planning—Tech Away optimizes every step of your technical operations.