Reports and Technical Assistance via App
Reports and Technical Assistance via App
In recent years, the digitization of business processes has also affected the technical assistance field.
Traditional paper forms, or Excel forms left to technical operators, are increasingly being replaced by dedicated apps that allow reports to be compiled, managed, and signed directly on the go.
In this context, Tech Away emerges as a complete solution for technical interventions and sending reports from smartphones and tablets.
Why use digital reports via app?
- Operational efficiency and time savings
Filling out reports directly from the site of intervention eliminates the need to go to the office or re-enter data manually, reducing downtime and speeding up the closure of the intervention.
2. Fewer errors
Digital forms with mandatory fields, predefined dropdowns, and automatic checks help avoid omissions, incorrect values, or inconsistencies that are common with paper forms.
3. Continuity even without a network
A well-designed app must allow offline work: data is saved locally and synchronized, when the connection is reestablished. Tech Away offers this feature, which is essential in environments with poor coverage.
4. Centralized control and traceability
Through a back-office web panel, managers can monitor ongoing interventions, history, costs, technicians involved, and performance, all from a single point.
5. Digital signature and quick closure
Customers can sign the report directly via smartphone or tablet (non-graphometric digital signature): this allows for instant validation of the intervention.
6. Integration with company systems
To avoid double data entry, it is important that the app supports export (CSV, Excel) or API integrations with ERP or management software. Tech Away supports this type of integration.
Concrete advantages for companies and technicians
Benefits for the company
- Automation of business processes
- Greater visibility of all interventions, with data updated in real time
- Cost optimization
- Better scheduling of activities and preventive maintenance
- Improved service quality, with quick responses and reliable documentation
- Seamless integration with business management systems for consistent data flow
Benefits for technicians in the field
- Simple tools that are always available (even offline)
- Speed in documentation and closing reports
- Greater autonomy in managing interventions
- Reduction of misunderstandings about the data requested
- Ability to interact directly with the customer via digital signature
Where Tech Away stands out
- The app works even without an Internet connection, ensuring operational continuity even in remote areas.
- You can work from your smartphone and tablet, managing technical interventions on the go
- The system supports multi-technical interventions and interventions lasting several days, a feature not always found in similar apps.
- It offers ERP/API integration and data import/export, ideal for companies that want to maintain consistency in their business flows.